De inhoud van deze pagina is gebaseerd op een eerdere versie en wordt momenteel herzien. Het organogram is leidend — raadpleeg dat bij vragen over de actuele structuur. Deze pagina ligt ter beoordeling bij het managementteam.
The content of this page is based on an earlier version and is currently under review. The organogram is authoritative — consult it for current structure. This page is pending management review.
Organizational Structure
At Conduction, we maintain a clear organizational structure that promotes collaboration, innovation, and efficient delivery of solutions. Here's an overview of our organization:
Het actuele organogram is beschikbaar via het management. Neem contact op met je teamlead voor de meest recente versie.
The current organogram is available from management. Contact your team lead for the latest version.
Organizational Levels
Shareholders
Our shareholder structure consists of three entities:
- Shareholder 1 B.V.
- Shareholder 2 B.V.
- Shareholder 3 B.V.
Board
Currently, our board consists of:
- General Director (Algemeen Directeur / Chief Executive Officer)
Strategic Focus
The board operates exclusively at a strategic level, focusing on:
- Long-term organizational vision and direction
- Strategic decision-making and policy development
- Overall company performance and growth
- Stakeholder relationships and accountability
- Risk management and compliance oversight
- Corporate governance
This strategic focus ensures that:
- The organization maintains its long-term vision while the Leadership Team handles operational execution
- Strategic decisions are made with consideration of market trends and organizational capabilities
- Resources are allocated in alignment with long-term objectives
- The organization maintains proper governance and oversight
Future Board Development
While our current board structure is intentionally lean with a single Chief Executive Officer, we have a strategic vision for board expansion that aligns with our organizational growth. This measured approach to board development ensures that our governance structure evolves in harmony with:
- Organizational Scale: Board expansion will parallel our company's growth in size and complexity
- Operational Needs: Additional board positions will be created to address specific organizational requirements
- Market Demands: Board composition will adapt to changing market conditions and opportunities
- Regulatory Requirements: Board structure will evolve to meet governance requirements as we grow
Potential future board positions may include:
- Chief Financial Officer (CFO)
- Chief Technology Officer (CTO)
- Chief Operations Officer (COO)
The timing and sequence of these additions will be carefully considered to ensure they:
- Add clear value to organizational governance
- Support sustainable growth
- Maintain efficient decision-making processes
- Provide appropriate oversight and leadership
This approach allows us to maintain agile decision-making in our current phase while having a clear vision for scaling our governance structure as the organization matures.
Leadership Team
Our organization intentionally operates with a Leadership Team rather than a traditional Management Team. This distinction is fundamental to our organizational philosophy and way of working.
Leadership vs Management Approach
We believe in "first among equals" rather than traditional top-down management. Our Leadership Team members are:
- Actively involved in daily operations alongside their teams
- Leading by example and expertise rather than position
- Both team members and team leaders simultaneously
- Focused on enabling and empowering their teams
Operational Focus
The Leadership Team operates primarily at an operational level:
- Meets weekly to address operational concerns
- Ensures cross-team collaboration and alignment
- Resolves operational challenges
- Facilitates knowledge sharing between teams
- Implements strategic decisions in daily operations
Team Integration
Leadership Team members maintain a dual role:
- End responsibility for their team's performance and development
- Active participation in their team's daily work This approach ensures leaders stay connected to operational realities while guiding their teams.
Expected Competencies for Leadership Team Members
- Strategic thinking: Ability to develop and implement long-term vision
- Strong leadership skills: Inspiring, decisive, and capable of driving team excellence
- Communication skills: Effective in both written and verbal interactions with various stakeholders
- Analytical insight: Ability to translate data into actionable insights and decisions
- Results-oriented: Focus on achieving impactful and measurable results
Key Responsibilities
- Anticipates long-term challenges and drives continuous improvement
- Operates autonomously in line with organizational strategy and objectives
- Creates a results-driven work environment and positive atmosphere
- Clearly communicates decisions and expectations
- Creates commitment among employees and teams
- Provides constructive feedback and coaching
- Resolves conflicts effectively
- Ensures long-term employee development
Team Leads
Expected Competencies for Team Leads
- Strong communication skills
- Connecting and coaching leadership
- Analytical ability to identify problems and opportunities
- Results-oriented with focus on quality
- Flexibility and solution-oriented thinking
Key Responsibilities
- Anticipates long-term challenges within their domain
- Resolves complex issues requiring helicopter view and expertise
- Operates autonomously within goals and budget
- Provides content and/or hierarchical guidance
Differences between Team Lead and Leadership Team
-
Strategic vs Operational
- Leadership Team: Focus on strategic and long-term goals
- Team Lead: Focus on operational execution
-
Cross-departmental Responsibility
- Leadership Team: Responsible for positioning their department within the organization
- Team Lead: Focus on department-specific goals
-
Vision and Innovation
- Leadership Team: Key role in shaping innovation and strategic development
- Team Lead: Contributing to execution of innovation initiatives
Functions vs Roles
In our organization, we distinguish between functions and roles:
Functions
- Formal, established positions
- Specific and structural
- Fixed tasks and responsibilities
- Part of employment agreement
- Long-term focused
Roles
- Flexible task collections
- Context-dependent
- Can be filled by multiple persons
- Focused on collaboration and results
- Can change based on team needs
This structure allows us to maintain clear organizational hierarchy while enabling the flexibility needed in a modern, agile environment.
Specific Team Roles and Responsibilities
1. HR (People & Finance)
- HR Lead
- Quality Manager
HR Lead
Key Responsibilities:
- Strategic HR goals execution
- Policy development for recruitment and retention
- Culture development
- HR process management
- Administrative process oversight
Key Roles:
- Talent Developer
- Culture Guardian
- Onboarding Specialist
- Mediator
- Internal Communicator
- Recruiter
Quality Manager
Key Responsibilities:
- Managing ISO certification processes
- Maintaining quality management system
- Ensuring compliance with standards
- Coordinating internal and external audits
- Continuous improvement of processes
Key Roles:
-
ISO Certification Manager
- Manages ISO certification processes (9001, 27001, etc.)
- Prepares for certification audits
- Maintains certification documentation
- Coordinates with certification bodies
- Ensures compliance with ISO standards
-
Quality System Administrator
- Maintains quality management system
- Updates quality documentation
- Monitors quality metrics
- Manages quality records
- Ensures process standardization
-
Internal Audit Coordinator
- Plans and conducts internal audits
- Trains internal auditors
- Reports audit findings
- Tracks corrective actions
- Verifies effectiveness of improvements
-
Process Improvement Specialist
- Identifies improvement opportunities
- Implements quality initiatives
- Measures process effectiveness
- Facilitates improvement workshops
- Documents best practices
Required Competencies:
-
Quality Management Skills
- ISO standards knowledge
- Quality system management
- Audit experience
- Process improvement methods
- Risk management
-
Technical Understanding
- Documentation systems
- Quality tools and methodologies
- Basic IT knowledge
- Data analysis
- Reporting tools
-
Soft Skills
- Attention to detail
- Communication abilities
- Training and coaching
- Project management
- Change management
Quality Principles:
-
Continuous Improvement
- Regular system reviews
- Process optimization
- Performance monitoring
- Feedback implementation
-
Documentation Excellence
- Clear and accessible documentation
- Regular updates
- Version control
- Knowledge sharing
-
Compliance Focus
- Standards adherence
- Regular compliance checks
- Risk assessment
- Preventive actions
2. Finance (People & Finance)
- Finance Lead
Finance Lead
Key Responsibilities:
- Financial planning and KPI monitoring
- Cashflow management
- Financial reporting
- Budget responsibility
Key Roles:
- Cashflow Manager
- Budget Controller
- Cost Analyst
- Reporting Specialist
3. Quality and Safety
- Quality Lead
Quality and Safety Lead
Key Responsibilities:
- Quality standards maintenance
- ISO certification management
- Internal audit leadership
- Physical and digital security
Key Roles:
- Quality Controller
- ISO Project Lead
- Prevention Officer
- Risk Manager
- Audit Specialist
4. Operations (Beheer)
- Operations Lead
- Support Engineer
Operations Lead
Key Responsibilities:
- Operational process management
- Customer support management
- SLA monitoring
- Team management
Key Roles:
- Incident Manager
- SLA Monitor
- Process Documenter
- Technical Support
- Support Staff
- Implementation Specialist
Support Engineer
Key Responsibilities:
- First and second line technical support
- Incident and problem management
- User assistance and training
- System monitoring and maintenance
- Documentation maintenance
Key Roles:
-
Technical Support Specialist
- Analyzes and resolves technical issues
- Performs basic troubleshooting
- Manages support tickets
- Monitors system performance
- Escalates complex issues appropriately
-
User Support Professional
- Provides direct user assistance
- Conducts user training sessions
- Creates user documentation
- Manages user accounts and access
- Handles user inquiries professionally
-
System Monitor
- Monitors system health and performance
- Performs routine system checks
- Identifies potential issues proactively
- Maintains monitoring documentation
- Reports system status regularly
-
Knowledge Base Manager
- Creates and maintains support documentation
- Updates troubleshooting guides
- Manages FAQ database
- Shares knowledge with team members
- Documents common solutions
Required Competencies:
-
Technical Skills
- Basic understanding of web technologies
- Knowledge of support tools and systems
- Understanding of security principles
- Basic scripting abilities
- System monitoring experience
-
Customer Service Skills
- Strong communication abilities
- Problem-solving mindset
- Patience and empathy
- Clear explanation skills
- Professional attitude
-
Documentation Skills
- Clear writing ability
- Attention to detail
- Process documentation
- Knowledge sharing
- Technical writing
Support Principles:
-
Customer-First Approach
- Prioritizes user satisfaction
- Maintains professional communication
- Shows empathy and understanding
- Follows up on resolved issues
-
Quality Standards
- Follows support procedures
- Maintains accurate documentation
- Ensures thorough problem resolution
- Meets response time SLAs
-
Continuous Improvement
- Identifies common issues
- Suggests process improvements
- Keeps skills up-to-date
- Shares best practices
5. Development
- Development Lead
- Product Owner
- Lead Developer
- Developer (Full Stack)
Development Lead
Key Responsibilities:
- Development team leadership
- Technical goal achievement
- Team coaching and development
- Resource allocation and planning
- Technical strategy execution
Key Roles:
- Team Leadership
- Technical Direction
- Process Improvement
- Stakeholder Management
Product Owner
Key Responsibilities:
- Product vision and strategy
- Backlog management and prioritization
- Stakeholder communication
- Feature definition and acceptance criteria
- Release planning
Key Roles:
-
Vision Keeper
- Maintains and communicates product vision
- Aligns product development with business goals
- Identifies market opportunities
-
Backlog Manager
- Prioritizes product backlog
- Writes and refines user stories
- Sets acceptance criteria
- Makes trade-off decisions
-
Stakeholder Liaison
- Communicates with stakeholders
- Gathers and processes feedback
- Manages expectations
- Presents product progress
Lead Developer
Key Responsibilities:
- Technical leadership and mentoring
- Code quality oversight
- Architecture implementation
- Technical decision-making
- Development standards maintenance
Key Roles:
-
Technical Leader
- Guides technical decisions
- Reviews architectural choices
- Ensures code quality standards
- Mentors development team
-
Code Quality Guardian
- Performs code reviews
- Establishes coding standards
- Monitors technical debt
- Implements best practices
-
Technical Problem Solver
- Resolves complex technical issues
- Provides technical guidance
- Optimizes development processes
Developer (Full Stack)
Key Responsibilities:
- Full stack development
- Code quality maintenance
- Testing and documentation
- Collaboration with team members
Key Roles:
- Full Stack Development
- Develops both frontend and backend features
- Implements responsive UI designs
- Creates and maintains APIs
- Manages database operations
Specializations:
-
Frontend Focus
- Deep expertise in UI/UX implementation
- Advanced JavaScript/TypeScript
- Modern framework proficiency (React, Vue, etc.)
- State management and frontend architecture
- Basic backend understanding required
-
Backend Focus
- Deep expertise in server-side development
- Database design and optimization
- API development and security
- System architecture and scalability
- Basic frontend understanding required
Required Core Competencies:
-
Full Stack Understanding
- Frontend fundamentals (HTML, CSS, JavaScript)
- Backend basics (API design, database operations)
- Version control (Git)
- Basic DevOps knowledge
-
Technical Skills
- Problem-solving ability
- Clean code practices
- Testing methodologies
- Security awareness
-
Soft Skills
- Team collaboration
- Communication
- Time management
- Learning aptitude
Development Principles:
- Writes clean, maintainable code
- Follows team coding standards
- Creates comprehensive documentation
- Practices test-driven development
- Participates in code reviews
- Shares knowledge with team members
- Continuously learns and adapts to new technologies
6. Sales and Marketing
- Commercial Lead
- Sales Support & Marketing Communication Specialist
Commercial Lead
Key Responsibilities:
- Revenue growth
- Strategic partnerships
- Marketing and sales strategy
- KPI achievement
Key Roles:
- Account Manager
- Partnership Growth Specialist
- Marketeer
- Lead Generator
Sales Support & Marketing Communication Specialist
Key Responsibilities:
- Supporting sales processes and customer communication
- Creating and managing marketing content
- Coordinating communication channels
- Managing social media presence
- Organizing events and presentations
- Maintaining sales and marketing documentation
Key Roles:
-
Marketing Communication Coordinator
- Develops and executes communication strategies
- Creates and manages content calendars
- Maintains brand consistency
- Writes and edits marketing materials
-
Digital Marketing Specialist
- Manages social media channels
- Creates engaging online content
- Monitors online engagement
- Analyzes digital marketing metrics
-
Sales Support Professional
- Prepares sales presentations and proposals
- Maintains CRM system
- Coordinates customer meetings and follow-ups
- Processes sales administration
-
Event Coordinator
- Organizes company events and webinars
- Manages trade show participation
- Coordinates customer events
- Handles event logistics and follow-up
Required Competencies:
- Strong written and verbal communication skills
- Creative content development abilities
- Digital marketing expertise
- Organization and planning skills
- Customer service orientation
- Attention to detail
- Basic understanding of sales processes
7. Research & Innovation
- R&D Lead
- Solution Architect
R&D Lead
Key Responsibilities:
- Innovation and product development
- Research coordination
- Strategic alignment
- Business case development
Key Roles:
- Innovator
- Prototype Developer
- Trend Analyst
- Experiment Leader
Solution Architect
Key Responsibilities:
- Designing and maintaining technical architecture
- Ensuring scalability and sustainability of solutions
- Providing technical leadership and guidance
- Evaluating and recommending new technologies
- Creating and maintaining architecture documentation
Key Roles:
-
Technical Visionary
- Develops technical roadmaps
- Evaluates emerging technologies
- Defines architectural principles and standards
-
Architecture Designer
- Creates system architectures
- Designs integration patterns
- Ensures compliance with standards
-
Technical Advisor
- Guides development teams
- Reviews technical solutions
- Provides architectural oversight
-
Innovation Driver
- Identifies technical opportunities
- Proposes innovative solutions
- Leads proof-of-concept initiatives
Required Competencies:
- Deep technical expertise
- Strong analytical and problem-solving skills
- Excellent communication abilities
- Strategic thinking
- Innovation mindset