Quality Policy
Scope (ISO 9001:2015 §4.3)
This Quality Management System covers the design, development, implementation, and support of open-source software solutions for digital government infrastructure, delivered from the Netherlands by Conduction B.V. employees and contractors — including remote workers.
Excluded: hardware manufacturing, physical product distribution.
Purpose
Conduction is committed to delivering high-quality open-source software and services for digital government infrastructure. Our Quality Management System (QMS) is designed to consistently meet customer requirements and applicable regulatory requirements, and to enhance customer satisfaction.
Quality Objectives (ISO 9001:2015 §6.2)
| Objective | Measurable target | Responsible | Review |
|---|---|---|---|
| Issue response time | Support tickets acknowledged within 1 business day | Operations Lead | Monthly (MT quality meeting) |
| Software quality | All PRs pass automated quality gates before merge | Development Lead | Continuous (CI/CD) |
| Process improvement | ≥ 2 process improvements implemented per quarter | Quality Manager | Quarterly (internal audit) |
| Employee competence | All employees reviewed annually against competence matrix | HR Lead | Annually (February) |
Actual performance against these targets is tracked in the internal monitoring spreadsheet and reviewed during MT quality meetings (last Monday of each month).
Our Commitment
Conduction's management commits to:
- Providing resources necessary to establish, implement, maintain, and continually improve the QMS
- Communicating the importance of effective quality management and conforming to QMS requirements
- Ensuring the Quality Policy is understood, implemented, and maintained at all levels of the organisation
- Reviewing this policy at least annually as part of the management review cycle
Communication to Employees
This policy is communicated to all employees via periodic quality sessions and is available as a reference on this documentation site. Employees are expected to understand this policy and apply its principles in their daily work. Questions or concerns can be directed to the Quality Manager or raised via a GitHub Issue.
Applicability
This policy applies to all employees, contractors, and third parties acting on behalf of Conduction.
ISO 9001:2015 reference: §5.2 — Quality Policy Last review: April 2026 Next review: annual management review cycle (February 2027)