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Privacy & Data Protection (AVG/GDPR)

Conduction processes personal data in two roles:

  • Data processor — when we process data on behalf of our clients (e.g. hosting government applications)
  • Data controller — when we process data for our own purposes (e.g. employee data, client contact details)

Employee Obligations​

Every employee who handles personal data must:

  • Process personal data only for the purpose it was collected
  • Never store personal data locally on your device — use Google Drive or the approved systems
  • Never share personal data via Slack, email, or other unencrypted channels
  • Report any suspected data breach immediately via the incident reporting procedure
  • Delete downloaded documents containing personal data from your laptop within 5 days

For detailed security practices (passwords, clean desk, VPN, encryption), see the Security Policy.

Processing Register (AVG Article 30)​

Conduction maintains a processing register documenting all personal data processing activities. The register is maintained internally and reviewed annually. Contact the Quality & Safety Lead for access.

Data Subject Rights​

Individuals have the right to request access to, correction of, or deletion of their personal data. Requests are handled via info@conduction.nl. The procedure for receiving and processing such requests is documented internally.

Data Breach Notification​

In case of a personal data breach:

  1. Report immediately via the incident reporting procedure (label: security-incident)
  2. The Quality & Safety Lead assesses whether notification to the Autoriteit Persoonsgegevens is required (within 72 hours per AVG Article 33)
  3. If the breach poses a high risk to individuals, those individuals are notified

Supplier Data Assessment​

Suppliers with access to personal data are assessed on:

  • Data sovereignty — is data stored within the EEA?
  • CLOUD Act exposure — is the supplier subject to non-EU data access laws?
  • ISO certification — does the supplier hold ISO 27001 or equivalent?
  • Privacy compliance — is there a data processing agreement in place?

The supplier evaluation register is maintained internally and reviewed during MT quality meetings (April and September).

Key Documents (Internal)​

The following documents are maintained on the internal ISO drive:

  • AVG handboek — comprehensive data protection manual
  • Processing register — all processing activities documented
  • Data processing agreements — with each supplier
  • AVG verklaring — public-facing privacy statement

AVG/GDPR reference: Articles 5, 6, 13-22, 28, 30, 32-34 ISO 27001:2022 reference: A.5.34 — Privacy and protection of PII